You can delete private tasks you created yourself and keep your UčiLock account.

The selected task you created is deleted; your account, answer history and other data remain. You cannot delete questions from the shared question bank.

To delete tasks you created without deleting your account, you can send a request to support from the email address linked to your account. Specify the tasks you want to delete; we verify the owner’s identity before removal.

• Open Tasks and select a task you created.
• Tap the bin icon or “Delete” and confirm deletion.

You can delete your UčiLock account and its linked app records directly in the app:

• Open the UčiLock app and sign in.
• Go to Profile Settings.
• If you have a subscription, first cancel it with the provider and wait for confirmation that it has ended. Any open checkout must also be completed or canceled.
• Tap “Delete Account” at the bottom of the page and confirm deletion.
• Confirm with your parental PIN. If you have not set a PIN, first set one using the confirmation code sent by email.
• The app checks your subscription, removes your linked records, and then deletes your account. An active or unconfirmed subscription prevents deletion.

A successful deletion removes the following records from the app database:

• Parent account details (email address and name).
• Children's profiles: name, avatar, points, screen minutes and progress.
• Task completion history and results.
• Homework records and references to their photos, the timetable, and Gradebook entries.
• Lock settings and paired devices.
• Rewards and activity history.
• Your private questions and notifications in the app.

Deleting your account does not cancel billing with the provider. Payment records held by Stripe or the App Store are subject to their policies and legal retention periods.

Minimal subscription records may remain in the app to verify previous payments.

The app’s shared question bank remains available to other users.

This process removes photo references from the app. It does not confirm physical deletion of uploaded photos from the provider’s storage; contact support to remove those files.

For privacy questions or to request deletion of an account and uploaded files, contact UčiLock support.

Send a request to delete your UčiLock account from the email address linked to the account. We verify the owner’s identity before removal; never send your password or parent PIN by email. Sending a request does not mean deletion is already complete.

If record removal is interrupted before the account is deleted, some data may already have been removed. Trying again continues removing the remaining records.